Pet Flaps Limited trading as Pet Flaps UK Swan Street MANCHESTER M4 5JW
[email protected]
This privacy policy applies between you, the User of this Website and Pet Flaps Limited trading as Pet Flaps UK, the owner and provider of
this Website. Pet Flaps Limited trading as Pet Flaps UK takes the privacy of your information very seriously. This privacy policy applies to our
use of any and all Data collected by us or provided by you in relation to your use of the Website.
Please read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Collectively all information that you submit to Pet Flaps UK via the Website. This definition incorporates, where
applicable, the definitions provided in the Data Protection Laws;
a small text file placed on your computer by this Website when you visit certain parts of the Website and
/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the
the clause below (Cookies);
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the Directive
96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and
secondary legislation, for as long as the GDPR is effective in the UK
Pet Flaps Limited trading as Pet Flaps UK, carrying on its business from 20 Swan Street,
Manchester, M4 5JW, England
UK and EU
Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and
Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you
any third party that accesses the Website and is not either (i) employed by Pet Flaps Limited trading as Pet Flaps UK and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Pet Flaps Limited trading as Pet Flaps UK and accessing the Website in connection with the provision of such services; and
the website that you are currently using, and any sub-domains of this site unless expressly
excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
1. the singular includes the plural and vice versa;
2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses,
schedules or appendices of this privacy policy;
3. a reference to a person includes firms, companies, government entities, trusts and
4. “including” is understood to mean “including without limitation”;
5. reference to any statutory provision includes any modification or amendment of it;
6. the headings and sub-headings do not form part of this privacy

3. This privacy policy applies only to the actions of Pet Flaps UK and Users with respect to this Website. It
does not extend to any websites that can be accessed from this Website including, but not limited to,
any links we may provide to social media
4. For purposes of the applicable Data Protection Laws, Pet Flaps Limited trading as Pet Flaps UK is the “data controller”. This means
that Pet Flaps Limited trading as Pet Flaps UK determines the purposes for which, and the manner in which, your Data is collected.
Data collected
5. We may collect the following Data, which includes personal Data, from you:
1. name;
2. date of birth;
3. gender;
4. contact Information such as email addresses and telephone numbers;
5. demographic information such as postcode, preferences and interests;
6. IP address (automatically collected);
7. web browser type and version (automatically collected);
8. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to
(automatically collected);
in each case, in accordance with this privacy policy.
How we collect Data
6. We collect Data in the following ways:
1. data is given to us by you; and
2. data is collected automatically.
Data that is given to us by you
7. Pet Flaps UK will collect your Data in a number of ways, for example:
1. when you contact us through the Website, by telephone, post, e-mail or through any other
2. when you enter a competition or promotion through a social media channel;
3. when you elect to receive marketing communications from us;
4. when you use our services;
in each case, in accordance with this privacy policy.
Data that is collected automatically
8. To the extent that you access the Website, we will collect your Data automatically, for example:
1. we automatically collect some information about your visit to the Website. This information
helps us to make improvements to Website content and navigation, and includes your IP
address, the date, times and frequency with which you access the Website and the way you use
and interact with its
2. we will collect your Data automatically via cookies, in line with the cookie settings on your
browser. For more information about cookies, and how we use them on the Website, see the
section below, headed “Cookies”.

Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the
best possible service and experience when using our Website. Specifically, Data may be used by us for
the following reasons: internal record keeping;
in each case, in accordance with this privacy policy.

10.We may use your Data for the above purposes if we deem it necessary to do so for our legitimate
interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the
section headed “Your rights” below).
Who we share Data with:
11.We may share your Data with the following groups of people for the following reasons:
1. any of our group companies or affiliates – to ensure the correct data analysis for your business;
2. our employees, agents and/or professional advisors – to utilise heat-mapping services including
(but not exclusive to) Crazy Egg and Google (Agency) Analytics;
3. third party service providers who provide services to us which require the processing of
personal data – to assist in the accurate reporting of website analytics;

in each case, in accordance with this privacy policy.
Keeping Data secure
12.We will use technical and organisational measures to safeguard your Data, for example:
1. access to your account is controlled by a password and a user name that is unique to you.
2. we store your Data on secure
13.Technical and organisational measures include measures to deal with any suspected data breach. If you
suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by
contacting us via this e-mail address: [email protected] If you want detailed information from
Get Safe Online on how to protect your information and your computers and devices against fraud,
identity theft, viruses and many other online problems, please visit Get Safe Online is
supported by HM Government and leading businesses.
Data retention
14.Unless a longer retention period is required or permitted by law, we will only hold your Data on our
systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you
request that the Data be
15.Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory
Your rights
16.You have the following rights in relation to your Data:
1. Right to access – the right to request (i) copies of the information we hold about you at any
time, or (ii) that we modify, update or delete such information. If we provide you with access to
the information we hold about you, we will not charge you for this, unless your request is
“manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse
your request. If we refuse your request, we will tell you the reasons
2. Right to correct – the right to have your Data rectified if it is inaccurate or
3. Right to erase – the right to request that we delete or remove your Data from our
4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the
way in which we can use
1. Right to data portability – the right to request that we move, copy or transfer your
2. Right to object – the right to object to our use of your Data including where we use it for our legitimate
17.To make enquiries, exercise any of your rights set out above, or withdraw your consent to the
processing of your Data (where consent is our legal basis for processing your Data), please contact us
via this e-mail address: [email protected]
18.If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you
may be able to refer your complaint to the relevant data protection authority. For the UK, this is the
Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their websites at and
19.It is important that the Data we hold about you is accurate and current. Please keep us informed if your
Data changes during the period for which we hold
Links to other websites
20.This Website may, from time to time, provide links to other websites. We have no control over such
websites and are not responsible for the content of these websites. This privacy policy does not extend
to your use of such websites. You are advised to read the privacy policy or statement of other websites
prior to using.
Changes of business ownership and control
21.Pet Flaps UK may, from time to time, expand or reduce our business and this may involve the sale
and/or the transfer of control of all or part of Pet Flaps UK. Data provided by Users will, where it is
relevant to any part of our business so transferred, be transferred along with that part and the new
owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the
Data for the purposes for which it was originally supplied to
22.We may also disclose Data to a prospective purchaser of our business or any part of
23.In the above instances, we will take steps with the aim of ensuring your privacy is respected
24.This Website may place and access certain Cookies on your
Pet Flaps UK uses Cookies to improve your experience of using the Website. Pet Flaps UK has carefully chosen
these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
25.All Cookies used by this Website are used in accordance with current UK and EU Cookie
26.Before the Website places Cookies on your computer, you will be presented with a message bar
requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are
enabling Pet Flaps UK to provide a better experience and service to you. You may, if you wish, deny
consent to the placing of Cookies; however certain features of the Website may not function fully or as
27.This Website may place the following Cookies:
Type of Cookie Purpose

Analytical/performance cookies

They allow us to recognize and count the number of visitors and to see
how visitors move around our website when they are using it. This helps
us to improve the way our website works, for example, by ensuring that
users are finding what they are looking for easily.

28. You can find a list of Cookies that we use in the Cookies
29. You can choose to enable or disable Cookies in your internet browser. By default, most internet
browsers accept Cookies but this can be changed. For further details, please consult the help menu in
your internet
30. You can choose to delete Cookies at any time; however you may lose any information that enables you
to access the Website more quickly and efficiently including, but not limited to, personalization
31. It is recommended that you ensure that your internet browser is up-to-date and that you consult the
help and guidance provided by the developer of your internet browser if you are unsure about
adjusting your privacy
32. For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.

33. You may not transfer any of your rights under this privacy policy to any other person. We may transfer
our rights under this privacy policy where we reasonably believe your rights will not be compromised
34. If any court or competent authority finds that any provision of this privacy policy (or part of any
provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent
required, be deemed to be deleted, and the validity and enforceability of the other provisions of this
privacy policy will not be enforceable
35. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be
deemed a waiver of that, or any other, right or
36. This Agreement will be governed by and interpreted according to the law of England and Wales. All
disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English Courts
Changes to this privacy policy
37. Pet Flaps Limited trading as Pet Flaps UK reserves the right to change this privacy policy as we may deem necessary from time to
time or as may be required by law. Any changes will be immediately posted on the Website and you are
deemed to have accepted the terms of the privacy policy on your first use of the Website following the
You may contact Pet Flaps Limited trading as Pet Flaps UK by email at [email protected]
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you
think that we have missed a cookie or there is any discrepancy, please let us know.
We use the following cookies:
Description of Cookie: Analytical performance Purpose
We use this cookie to help us analyse how users use
the website.