Testimonials from our Customers

 
 
 
 
  
 
Excellent4.9217 reviews
 
4.9
 
Excellent217 reviews
 
 
 
  
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jac Sta 
 
6 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Highly recommend.  Russell did a great job and my static door replacement matched perfectly for my cat flap.  Easy to deal with and communicate with.  Thank you.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Abiraj Anpalagan 
 
68 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+1
Honestly, in this day and age, I'm really surprised by the end to end service I've received with petflaps.

They gave excellent advice, accomodated delay requests, arrived and fitted when expected, fitting took 2 hrs max, everything working as expected.

Special thanks to Jason for fitting the doors promptly and without any issues!

If you just want the job done with a trusted company, these guys are for you.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rachael Posener 
 
91 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We used Pet flaps UK to install a Microchip catflap in our glass patio door, replacing an old standard cat flap that was already there. Excellent experience from start to finish, including same-day installation. Our cats got used to the new flap very quickly. We are all delighted and I highly recommend them!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rose Gibson 
 
141 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Wonderful work. Josh took away all packaging, swept up all the mess, leaving a lovely door for my little dog. If I could give them 20 I would.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Susan Ingram 
 
147 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
A very helpful and seamless, professional service. The communication was great from the initial contact to post installation.
Our fitter was excellent and left us with an expertly fitted cat flap in a wall, with no touching up required. He was quick, tidy and possibly left that area cleaner than it was 😅.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lynsay Dunne 
 
158 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Super easy process and went from having to open and close the window for the cat to get out to her catio, to now she can come and go as she wants!

The whole experience was very easy. From the pre-order questions answered via the fantastic documentation and when I had extra questions I reached out to the extremely knowledgeable Pet Flaps UK customer service team and they answered everything.  Ordering and payment (half up front and the rest on completion) was easy too. Then having measurements done properly by the wonderful installation person (to make sure what I measured roughly was correct), to receiving the acrylic and cat flap, right through to the installation.

Ours was a tiny window so the glass was removed carefully by the installer and I have it safely stashed to swap back if we move the catio or for the next home owner. Acrylic was sent with a perfectly round hole to fit the specific clear cat flap I had ordered. Once installed it looks perfect and the cat only took a couple of days to get used to it and now she is loving it. If I ever need another cat flap installed into anywhere in my house I know who to contact, as Pet Flaps UK really were superb!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chris Kane 
 
162 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Very happy with the service from Pet Flaps UK. The quality of service and workmanship was excellent, and we were given really good advice on selecting the right product (we went with the Ranger Pet Door).

We were kept informed along the way, as the Ranger door is shipped from the US so there was a bit of waiting for delivery. Once it arrived, we were quickly scheduled in for installation and everything was done in a timely and well-organised manner.

The installation was into a composite door, and everything was carried out neatly and professionally. Russell, the installer, did a great job, was friendly, and clearly knew what he was doing. Even the dog approved of him :).

Overall, a smooth experience from start to finish and we’re really pleased with the result. Would happily recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 J “Lokiduff” Duff 
 
166 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
It’s rare nowadays to find a company that does what it says it does when it says it will do it. Everything went perfectly and the finished product is fantastic. No hassle, no fuss, just a quality product with easy installation and great communication.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nikki Doyle 
 
173 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Brilliant service from start to finish. They truly went above and beyond to get my catflap installed more than a week earlier than originally expected.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Daniel Rowland 
 
286 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
The customer care has been absolutely exceptional - we are due to have our pet flap installed in 10 days or so, and the regular updates/advice/care has been really impressive. Will update the review once we've had the pet flap installed, but I have no doubt it'll be a smooth installation, as the rest of the process has been seamless.
  
 
 
 
 
 
 
 
 
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